Terms of Service

USE OF WEB SITE

This web site https://silvitour.com (the “Site”) including the mobile site, Smartphone App Platforms such as iOS, Android, Windows is published and maintained by Silvi Tour (“the Company”), a company incorporated and existing in accordance with the laws of the country of incorporation (together with its subsidiaries and other affiliates, “us”, “We”, “our” or “the Company”). By accessing or using the Site or by using the Service on the Site you agree to be bound by these terms and conditions set forth below including any additional guidelines and future modifications. When you access any sub-site, webpage, hyperlink (whether belonging to an ‘associate’ of the Company or otherwise) through this site, then such sub-site may have its own terms and conditions of use which is specific to such sub-site, webpage, hyperlink. The sub-sites, webpage, hyperlink may contain such additional terms and conditions of use as may be set out in such sub-sites, webpage, hyperlink.

The Company may add to, change or remove any part of these Terms and Conditions of Use at any time, without notice. Any changes to these Terms and
Conditions of Use or any terms posted on this Site apply as soon as they are posted. You shall re-visit the “Terms & Conditions” link from time to time to stay
abreast of any changes that the “Site” may introduce.

Your Agreement to these Terms and Conditions for availing Service The Terms and Conditions is a legal contract between you being, an individual customer, user, or beneficiary of this service, and the Company having its registered office at . The Company acts as an “Intermediary” solely to assist customers in gathering travel information, determining the availability of travel-related products and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for facilitating travel requirements. You acknowledge that the Company merely provides intermediary services in order to facilitate services to you. The Company is not the last mile service provider to you and therefore the Company shall not be deemed to be responsible for any lack or deficiency of services provided by any person or entity including airline, hotel, activity provider or similar agency), you shall engage, hire from the content available on the Site.

If there are problems in reservations, confirmations, and / or realization of the products or services purchased through Silvi Tour due to unforeseen circumstances of force majeure reasons (political, economic reasons or situation, including unstable confusion affecting the security), because cannot be solved by Silvi Tour , if agreed upon or if it is not possible to comply with any of the provisions, Silvi Tour , will be exempted from these problems or legal liability arising from non-compliance with the agreement.

The user who buys a product or service via the Silvi Tour Website, shall state his name, e-mail address, credit or debit card number, expiration date of the card and the telephone number. Silvi Tour shall be entitled to include the phone number of User to his own messaging service to provide information to a User about the status of an order and the order process.

The user is personally responsible for the security of his credit card used in the purchase of a product and services made via the Silvi Tour Web Site, agrees to submit documents related to the credit card if necessary due to legal obligations.

Communication Policy of the site

Upon transacting on the Site, you will receive an e-mail from the Company informing the status of your transaction. The e-mail will be sent to e-mail address provided by you and the Company is not responsible towards the receipt of the said e-mail in your inbox. You will have to take due care and caution. You are responsible for entering the proper and accurate contact details including your name (as per Passport), email ID to ensure that we can effectively communicate with you.

The customer acknowledges that the SMS (Short Messaging Service) provided by the Company is an additional facility provided for the customer’s convenience. It
is not mandatory under the law in force to provide SMS service alerts to the customers. In case you do not receive any SMS for whatsoever reason, the Company is not liable for the same. 

The Company is not responsible to provide information on any change in flight schedules, cancellation, status of airline/hotel etc. 

Any grievance regarding the service should be communicated as per the grievance policy laid out herein.

We, Silvi Tour show ultimate sensitivity about the security of your personal data. In this context, we attribute great importance to processing and preserving any personal data belonging to all persons affiliated with the Company, including our customers benefiting from our products and services, in accordance with the Law on the Protection of Personal Data (“Data Protection Law”) numbered 6698. With full comprehension of this responsibility, as a Data Controller, we process your personal data within the limits imposed by the legislation as explained below:

1. Collection and Processing of Personal Data and Purposes for Processing

Depending on the products, services or business operations provided by our Company, your personal data can be collected verbally, in written or electronically via automatic or non-automatic tools through offices, branch offices, dealers, call centers, websites, social media channels, mobile applications and etc. Your personal data will be collected, processed and updated, as long as you keep benefiting our Company’s products and services. In addition, your personal data can be processed when you use our call center or website with the intention of benefiting from the Company services; or visit our Company or website.

Site and its Content

This Site is only for your personal use. You shall not copy, license, adapt, distribute, exchange, modify, sell or transmit any content or material from this Site, including but not limited to any text, images, audio, video or links for any business, commercial or public purpose.

The Company grants you a non-exclusive, non-transferable, limited right to enter, view, use and transact on this Site. You agree not to interrupt or attempt to interrupt the operation of this Site in any way. Access to certain areas of the Site may only be available to registered members. To become a registered member, you may be required to answer certain questions and provide certain details. Answers to such questions and details is mandatory. You represent and warrant that all information you supply to us, about yourself, and others, is true and accurate.

You understand that except for information, products or services clearly indicated as being supplied by the Company, we do not operate, control, or endorse any information, products or services on the Internet in anyway. You also understand that the Company cannot and does not guarantee or warrant that files available for downloading through the Site will be free of viruses, worms or other code that may be damaging. You are responsible for implementing procedures to satisfy your particular requirements and for accuracy of data input and output.

The Company may add, change, discontinue, remove or suspend any other Content or services posted on this Site, including features and specifications of products described or depicted on the Site, temporarily or permanently, at any time, without notice and without liability.

Ownership All materials on this Site, including but not limited to audio, images, software, text, icons and such like (the “Content”), are protected by copyright under international conventions and intellectual property laws. You cannot use or license the Content, except as specified herein. You agree to follow all instructions on this Site limiting the way you may use the Content.
 

There are a number of proprietary logos, service marks and trademarks found on this Site whether owned/used by the Company or otherwise. By displaying them on this Site, the Company is not granting you any license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, civil and criminal statutes.

The content and information on this Website (including, but not limited to, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers.
 

While you may make limited copies of your travel itinerary (and related documents) for travel or service reservations booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website.

- learn the purpose for processing the data and whether it is used for that purpose,

- know about the third persons receiving the relevant personal data at home or in foreign countries,

- claim correction of the personal data, in case it is incompletely or incorrectly processed, and within this scope, to request notification to the third persons to whom the personal data is transferred,

- demand deletion or disposal of personal data and notify the third persons that have received the data of such an act, in case the reasons for processing the personal data disappear, despite the relevant data has been processed in compliance with the provisions of the Data Protection Law and other relevant regulations,

- object to the results of processed data analyses made exclusively by electronic systems, if they are to the detriment of the personal data subjects,

- claim compensation for the damages, in case any damage occurs due to processing of personal data in defiance of the law.

Availability, Rules of Service

The products and services displayed on the Site may not be available for purchase in your particular country or locality. The reference to such products and services on the Site does not imply or warrant that these products or services will be available at any time in your particular geographical location. The products and services also are subject to availability, the Company shall not be responsible if at the time of completing the transaction on the Site, the product is not available or is sold out. You should check with customer support for the availability of specific products and services in your area.

All the products and services available on the Website are governed by the rules of service and regulations including the terms of contract of carriage, of the respective service provider. You are requested to refer to, acquaint and abide by those rules of service and regulations of the respective service provider, prior to booking with us.